Help
Help Topics for Using Penn Mutual's Web Site Browser Requirements Penn Mutual’s Client Service Center works best with Version 6.0 or greater of Microsoft Internet Explorer (IE). Plus, you will need the “plug-in” , Adobe Acrobat Reader (6.0 or greater), to view some content on the site. For a free copy of the Adobe Acrobat Reader, just click the button below: Pop-up Blockers The Client Service Center uses pop-up windows. So, if you have a pop-up blocker installed, you may have to allow pop-ups for this site to work correctly. To allow pop-ups in Microsoft Internet Explorer (IE): - Go to the Tools menu.
- Select Pop-Up Blocker.
- Select Pop-Up Blocker Settings.
- Add www.pennmutual.com and http://home1.pennmutual.com to your list of “allowed” sites.
To permit pop-ups for other sites, please consult the software documentation on them. To sign up for Penn Mutual's Client Service Center, fill in the registration form for new users. Only individuals who are owners of a life insurance policy or annuity contract will be permitted to register. During registration, you'll be asked to fill in some personal information and choose a password. Your User Name will be assigned. Please note: we cannot accept registrations from entity-owned policy/contract owners such as corporations, trusts, and pensions. Register Now When filling out the registration form, please note: - Required Fields. To complete the registration process all fields must be filled-in.
- Social Security Number (SSN).
Please note: You will only be asked to provide your social security number this one time so that we can verify your identity and provide you with a user name. Thereafter, you will only need to enter your user name and password to access this site. The connection is secure and transmission of your social security number is encrypted. - Date of Birth. Enter the Month, Day, and Year of your birthdate.
- Email Address. A confirmation of your registration and of changes you may make to your web profile information will be sent to the email address you enter.
- All email addresses must be formatted properly using "@" and ".com", ".net", etc.
- Passwords
- Must be at least 6 characters long and no more than 12 characters long.
- Must incorporate at least three of the following four items:
- Upper case letter (A, B, C, D etc.)
- Lower case letter (a, b, c, d etc.)
- Number (1, 2, 3, 4 etc.)
- Symbol (&, %, *, _ etc.)
- For added security, choose a password that is memorable for you but difficult for others to guess. Do not use your name or family members' names. Change your password from time to time and never use the same password that you've used in the past. Do not share your password with anyone.
Examples: Secure8 or MoreSecure#7
- User Name. Will be assigned once you successfully submit the registration page.
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Write down your User Name and Password and store in a safe place. You will need the user name and password each time you log on.
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Log In In order to log in, you must have a registered User Name and Password. If you aren't already registered: Register Now If you are registered, you can log in from the log in box located on the home page at www.pennmutual.com. - Enter your registered User Name and Password in the appropriate fields and click the "Enter" button.
- You will be redirected to a secure area.
You have 5 chances to correctly enter your User Name and Password. After 5 failed log in attempts you will be locked-out. This is to protect you against unauthorized use of your account. What if I get locked out? — If you are in need of assistance contact Customer Service at 1-800-523-0650, Monday - Friday, 8:30 a.m. to 6:00 p.m., Eastern Time. What if I forget my password? — If you are unable to remember your password after the first or second attempt at logging in, you can click the "Forgot your password?" link in the log in box at www.pennmutual.com to get a new password. NOTE: After 5 failed attempts, you will be locked out of your account and will not be able to go to the "Forgot your password?" screen during the lockout period to change your password.
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Change Password To change your password, you must first Log In to the site with your current password.
After logging in click on the "Profile Settings" link at the top-right of the page. Then: Passwords - Must be at least 6 characters long and no more than 12 characters long.
- Must incorporate at least three of the following four items:
- Upper case letter (A, B, C, D etc.)
- Lower case letter (a, b, c, d etc.)
- Number (1, 2, 3, 4 etc.)
- Symbol (&, %, *, _ etc.)
- Cannot use your User Name as part of the password.
TIP
For added security, choose a password that is memorable for you but difficult for others to guess. Do not use your name or family members' names. Change your password from time to time and never use the same password that you've used in the past. Do not share your password with anyone.
Examples: Secure8 or MoreSecure#7
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Forgot Your Password If you forget your password, you can regain access by selecting the "Forgot Your Password?" in the log in box prominently located at www.pennmutual.com. You will not be able to retrieve your old password, instead, you will be given the opportunity to create a new one. Go to the log in box and select the "Forgot Your Password" link, Then: - Enter your User Name and click "Next."
- Answer the Security Hint Question you selected at registration.
- Click Confirm
- Type in a new password. (You will be required to enter it twice.)
- Select Reset Password
- A confirmation screen will appear stating that your password has been changed and a confirmation email will be sent to you.
Passwords - Must be at least 6 characters long and no more than 12 characters long.
- Must incorporate at least three of the following four items:
- Upper case letter (A, B, C, D etc.)
- Lower case letter (a, b, c, d etc.)
- Number (1, 2, 3, 4 etc.)
- Symbol (&, %, *, _ etc.)
- Cannot use your User Name as part of the password.
If you are still experiencing problems, you may complete our online form to Request A Temporary Password.
TIP
For added security, choose a password that is memorable for you but difficult for others to guess. Do not use your name or family members' names. Change your password from time to time and never use the same password that you've used in the past. Do not share your password with anyone.
Examples: Secure8 or MoreSecure#7 Forgot Your User Name If you forgot your User Name, we will email it to you. Visit Forgot User Name? and complete the form.
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Manage Your Profile Information You have the ability to change/update some of the information you supplied during the registration process. Items you can edit: Email Address and Security Hint Question and Answer. To change/update your profile information, you must first Log In to the site with your current password from the log in box located on the home page of www.pennmutual.com. After logging in click on the "Profile Settings" link at the top-right of the page. You will be presented a Profile page that displays your User Name and current email address. When you are finished changing/updating your information, click the Update Profile button and your edits will be applied to your profile and available for you to view the next time you visit the manage profile section. A confirmation message will be sent to your email address. (If you just changed your email address a confirmation message will be sent to your new email address.)
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Still Having Problems? Please contact Customer Service at 1-800-523-0650, Monday - Friday, 8:30 a.m. to 6:00 p.m., Eastern Time.
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