Press Releases & Company News
Penn Mutual Impacted by AWS Outage
UPDATE: Impacts to Penn Mutual properties from the AWS outage have been resolved. Thank you.
October 20, 2025 – The global cloud infrastructure provider Amazon Web Services (AWS) is experiencing a significant outage as of early morning, Monday, October 20. AWS hosts websites and applications for millions of organizations worldwide, including Penn Mutual.
As a result, please note that you may experience delays or issues accessing Penn Mutual applications or websites, including but not limited to:
-
InSight
-
Client Portal
-
ACE
-
PennMutual.com, Gateway, HTK.com and HTK Connect
We will continue to monitor AWS’s recovery progress and share updates as they become available.
If you are an account holder or financial professional in need of assistance, please call our client services team at 1-800-523-0650, Monday through Friday, from 8:30 a.m. to 6:00 p.m. Eastern time.